Frequently Asked Support Questions

Need help with your order?

"Something is wrong with my order-" or "My package is missing-"

• Please send an email to our support team at support@sewsnip.com with your problem and order number - we will do our very best to assist you.

"How do I see/find my tracking information-"

• Your order status and tracking number should be visible on your "Order Status Page" in Shopify after your purchase, which will provide real-time updates provided by our supported carrier.